Refund policy

Last updated: May 9, 2026

Thank you for shopping with Hush Looms. We want you to love your purchase. If you are not fully satisfied, we’re here to help.

Returns

• Customers may request a return within 7 days of receiving the order.
• Items must be:
  • unused and in original condition
  • returned with original packaging, tags, and accessories
  • accompanied by proof of purchase/order number

Non-Returnable Items

The following items cannot be returned:

• used or damaged products
• customized or personalized items
• clearance or sale items
• gift cards

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• order number
• clear photos/videos of the product and packaging

We will arrange a replacement or full refund after verification.

Refunds

• Once your return is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Shipping charges are non-refundable unless the error was on our side.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service.

Cancellation Policy

• Orders can be canceled within 12 hours of placing the order.
• Once shipped, orders cannot be canceled.

Contact Us

For return, refund, or exchange requests, contact:

Email: support@hushlooms.com
Phone: +91-9560101291
Business Hours: Monday – Saturday, 10 AM – 6 PM IST